FAQ Group: Delivery and Returns

Once dispatched, I’m afraid we cannot accept returns, so it is particularly important that you ensure that the quantities you’ve ordered are appropriate for your needs. 

Our warehouse is not set up to accept collections, but we are happy to arrange delivery to all parts of the UK by pallet (or ParcelForce or other carriers for certain products). 

We deliver to all of the UK.  The country is divided into zones for the purposes of pallet delivery pricing.

We can currently only offer free delivery on full pallets of Tradical Thermo (53 bags for tail lift delivery, 60 bags if there is a forklift on-site). When you request a quote from us, we will do our best to offer to best price for delivery to your area.

Yes. We also offer pre-10 am and pre-12 noon delivery options, deliveries timed to a two-hour slot, and Saturday AM deliveries.  Please select your desired delivery type in the Request a Quotation form.

Our standard (‘economy’) pallet delivery takes two to three working days.  So for example, if the material leaves our warehouse on a Monday, it will arrive with you on Wednesday or Thursday.  Please note with standard delivery, our pallet network does not advise a specific time slot and deliveries will arrive between 8.30 am and 5.00 pm.  […]